Description

JOB DESCRIPTION: To provide technical support for our customers and sales team. Supports the lab and production team with product development and process improvement.

 
Primary Responsibility

        Will be the first point of contact for all technical inquiries

        Will support our customers by interacting with our lab, technical management and sales staff via phone and email

        Will prepare performance projections of our products manually, and with proprietary software for ion exchange resins, activated carbon and specialty             separation technologies and products.

        Will enter and manage data in CRM.

        Will report to outside sales on all customer communications, national and international.

        Will work with sales and technical management to get timely accurate answers to technical questions and customer inquiries.

        Proficient in ion exchange, resin technology and related technologies including activated carbon and general water purification technologies.

        Utilize our extensive technical library to solve customer applications and provide solutions.

        Assist / author papers for publication at trade shows, presentations, seminars and training classes.

        Assist with R&D projects and new product development.

        Assists with technical writing of sales and marketing materials.

       Additional duties as assigned.

Requirements

Qualifications and Education Requirements

        BS Engineering or Chemistry

        5+ years Water Treatment Experience

        Ion Exchange Experience a plus

        Microsoft Office

Physical Requirements

        Valid driver’s license

        Occasional Travel on Airplanes

        Stand for long periods of time

        Light lifting

work environment

        Full-Time, On-Site Office, Laboratory, Chemical Production Facility